All orders are shipped from Australia, the next working day after the full payment is received. We uses a variety of couriers to provide the most efficient delivery services at the most reasonable price.
Below are just some of our partnered couriers however, we do recommend you check with the supplier should you have any questions.
AUSTRALIA POST
Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is to keep you aware of Australia Post’s expected delivery time.
Sending parcels within the same state
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Within metropolitan areas of capital cities,
or within the same city or town or environs |
3-4 days |
| |
Between a metropolitan area of a capital city and
country locations |
3-4 days |
| |
Between country locations |
4-5 days |
Sending parcels to other states
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide |
3-5 days
(between metropolitan areas) |
| |
Melbourne / Brisbane;
Melbourne / Tasmania; |
4-8 days
(between metropolitan areas) |
| |
To other interstate locations |
Please ask at your local office |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
ARAMEX
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.
A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.
ALLIED EXPRESS
A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.
Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.
TEAM GLOBAL EXPRESS
Parcels weighing less than 30kg can be dispatched with Team Global Express. Team Global Express is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label, enabling you to track your items through the Team Global Express website.
A non- PO Box address is required for Team Global Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Team Global Express website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.myteamge.com/
HUNTER COURIERS
Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you
to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.
If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
The item will be returned to the depot if the delivery is missed. Our customer service team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home
